Complaints procedure

For matters relating to our Residential Sales or Lettings service, in the first instance please contact:

The Partners, Sharman Quinney
70 Albert Place
Peterborough
PE1 1DD
or email partners@sharmanquinney.co.uk

If you have a RESIDENTIAL SALES complaint (relating to buying and selling a property)
EA Compliance Department
Connells Group
Cumbria House
16-20 Hockliffe Street
Leighton Buzzard
Bedfordshire
LU7 1GN
T: 01525 215 410
E: complianceresidential@sharmanquinney.co.uk
 
If you have a LETTINGS complaint (relating to renting a property)
Sharman Quinney Residential Lettings
Customer Services
1st Floor
907 Walsall Road
Great Barr
Birmingham
B42 1TN
T: 0121 357 3143
E: lettingspartners@sharmanquinney.co.uk
 
For General Lettings enquiries
T: 01233 620633
E: lettings@sharmanquinney.co.uk 
 
For RESIDENTIAL SALES and LETTINGS complaints; In the event that our company complaints procedure has been exhausted and you still remain dissatisfied, you should note that our Alternative Dispute Resolution entity for both sales and lettings complaints is;

The Property Ombudsman Milford house
43-55 Milford Street
Salisbury
Wiltshire
SP1 2BP
T: 01722 333306
E: admin@tpos.co.uk
W: www.tpos.co.uk                                                                                                                 


We aim to resolve any complaints received swiftly. You can download our Residential Sales and Lettings Customer (including Lettings insurance) Complaints Procedure leaflet.
 

Mortgage and Insurance Services (including lettings insurance)

Matters relating to Mortgage Services are dealt with in a slightly different way. Please download the Mortgage Services Customer Complaints Procedure here.

Customer Relations Department 
Cumbria House
16-20 Hockliffe Street
Leighton Buzzard
Bedfordshire
LU7 1GN
 
or email customerrelations@SharmanQuinney.co.uk
 

If your MORTGAGE SERVICES complaint is not dealt with to your satisfaction or we do not issue you with a Final Response within eight weeks, you may refer it to the Financial Ombudsman Service.

The Financial Ombudsman Service provides a free and independent service for consumers and can be contacted at:

The Financial Ombudsman Service 

Exchange Tower

Harbour Exchange Square

London

E14 9SR

Tel: 0800 023 4567
Web: www.financial-ombudsman.org.uk