Covid-19 FAQs


Residential FAQs

* Please scroll down for Mortgage & Lettings FAQs links


Seller FAQs

My local branch is closed, are you still open for business?  

In accordance with government guidelines regarding Coronavirus, to protect our colleagues and our customers our branches are temporarily closed, but our teams continue to work for our customers. To contact us you can still use your local branch contact details.

 

Please be assured as there are any notable changes in the situation we will keep you fully informed.

How do I contact you while your High St branch is closed?

You can contact us on the usual branch contact telephone number or email address. Find your local branch contact details here.

 

My property is on the market, how are you promoting it?

The marketing of your property will continue, making full use of Rightmove, Zoopla and our own website, with the only difference being viewings would not currently be scheduled. Please be assured that we will take contact details of any prospective buyer showing an interest in your property over this difficult time and contact will be maintained with them until such time as we are able to schedule viewings again.




Should you wish to discuss your own personal circumstances, to contact us you can still use your local branch contact details. 


How will you manage viewings safely, at this time?

In accordance with government guidelines regarding Coronavirus, to protect all our colleagues and customers, we are not able to conduct viewings at this present time.

 

If you have purchased a marketing pack with us that includes a video tour, any interested buyers will have the full benefit of this feature.

 

Should you have any further questions please do not hesitate to contact us. You can still call or email using your local branch contact details

 

My property is on the market and I would like to reduce the price

You can reduce the price of your property at any time, please contact us using your local branch contact details. 

 

I have agreed an offer on my property, can you still progress my sale?

Our panel lawyers will continue to progress your sale, however please be aware that this process is likely to take longer than normal. Your personal situation, including your chain, will be in a unique position and we recommend that you maintain regular communication with your solicitor, who will keep you fully informed of the situation as it develops.

 

As government guidelines are updated this may affect how we and your solicitor progress to ensure we continue to comply.

 

If our chain collapses, how will you manage this?

Using all our experience we will ensure where there is a chain that we maintain regular contact with all parties involved and do our absolute best to ensure your chain does not collapse. However, due to these unprecedented times there is a possibility that situations may arise that are out of our control and that could result in a break in your chain. Please be assured should this happen we will contact you and continue to act in your best interests at all times deciding between us how best to proceed to suit your individual circumstances.

 

How do I pass the keys to my purchaser if your branch is closed?

We will contact you once a moving date has been agreed to make arrangements based on your personal situation.


Buyer FAQ’s

How do I contact you when your branch is closed?

You can contact us on the usual branch contact telephone number or email address.

 

Can I still view a property I’m interested in?

In accordance with government guidelines regarding Coronavirus, to protect all our colleagues and customers, we are not able to conduct viewings at this present time.

 

A high number of our properties already include a video tour which you will be able to view via Rightmove, Zoopla or our own website. 

 

Please be assured that we will take your contact details during this difficult time and contact will be maintained with you until such time as being as we are start carrying out our viewings again.

We will take your contact details and keep in touch with you until such time as we are able to start carrying our viewings again.  

 

Should you have any further questions please do not hesitate to contact us using your local branch contact details. 

 


I had put an offer in on a property, what happens now?


The vendor of the property would be informed of any offers we receive, and should this be agreed, solicitors can be instructed to proceed with the sale, however please be aware that this process is likely to take longer than normal.


Your personal situation, including any chain, will be unique and we recommend that you maintain regular communication with your solicitor, who will keep you fully informed of the situation as it develops. 

As government guidelines are updated, this may affect how we and your solicitor progress to ensure we continue to comply. 

 

Should you have any further questions please do not hesitate to contact us using your local branch contact details. 

 

Should I put my purchase on hold for now?

At this stage there is no reason to put your property purchase on hold although your solicitor may be working to more strict guidelines the closer you are to an exchange of contracts. Please contact your conveyancer for further clarification on this.

 

Can I still use a removal company and complete my purchase now we’re in lockdown?

We would need to refer to the government guidelines once a moving date had been agreed. 

 

How do I collect the keys to my new home if your branch is closed?

We will contact you once a moving date has been agreed to make arrangements based on your personal situation. 

 


Conveyancing FAQS

My case is ready to exchange and complete, what happens now?

You should contact your conveyancer to discuss the options available to exchange contracts and complete your transaction.  Your conveyancer will advise you on how this can be achieved taking into account your requirements and the requirements of any other parties in your chain. 


Is it a bad idea to exchange and complete on the same day?


Whether it’s appropriate to exchange and complete on the same day depends on your circumstances.  There has been an increase in simultaneous exchange and completions in recent weeks because some customers have been reluctant to commit to a moving day until the actual day arrives just in case, for example, their removal firm is unavailable.  Your conveyancer can advise you on the best options for exchange and completion to suit your individual circumstances.  


 

Should I even go ahead with my sale/purchase?


Following the government guidance on Coronavirus, it is just the physical act of moving home that is subject to certain restrictions.  Your sale/purchase involves a number of administrative processes and there is no reason why those processes cannot continue as normal so that you can be ready to move as soon as possible after the restrictions are lifted. Your conveyancer can advise you on the next steps to take in your transaction. 


 

I’ve exchanged contracts, but due to Covid-19 my circumstances have changed and I am unable to complete on the sale/purchase, what can I do?


You should contact your conveyancer ASAP and discuss what options are available to you.  It’s possible you may be liable to pay compensation or lose any deposit you’ve paid, but it depends on the contract and your conveyancer will be able to provide further advice.   


 

I am waiting to exchange, will you still be working on my case?


All of our recommended panel conveyancers have the technology to allow staff to work from home and, if you are using one of our panel, they will continue to actively progress your transaction so that you can complete your home move as soon as possible after the restrictions on movement have been lifted.  

 



Residential customer support


If you can't find the help and advice that you need within our FAQs, please get in touch with Jo Godfrey: jo@pattisonlane.co.uk



For Lettings FAQs please click here



For Mortgage & Protection FAQs please click here